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Exchange & Return Policy

Exchange Size

  • To ensure product remain in a new condition any exchanges request should by inform in 36 HOURS from receiving goods in order to protect other customers' rights. Overdue cases will not be processed.
  • Clients require to pay another RM 7 for shipping fees by yourselves
  • Exchanges only approve when we confirm the product still in a good condition and will not affect reselling of product. 
  • Thus, pls keep the original packaging undamaged and packaged well to prevent goods being damage during transportation.

Defective Item

All items are checked for defect before wrapping and shipping. In an unfortunate case that whenever received defective or incorrect items, we have a 3-day return policy upon receipt of the order, subject to the following terms and conditions:
1. Item must be in its original purchase condition, Item must be unused, unmarked and not defaced in any manner.
2. Items purchased as part of a set or multi-item pack must be returned as a whole set.
3. Return items must meet the requrements above.
4. Kindly provide us your order number, name, contact,
5. We will bear the courier fees

Situation that not allow for change as below:
1. Unfortunately, we do not accept returns if you changed your mind about a product.
2. Panties we are not allow to exchange if have been tried.

Refund Policy
1. Fully refund are not available. 

How do I Return The Product

Kindly contact our Customer services first in order to understand your situation. 

FoodBank digital | EasyStore
FoodBank digital | EasyStore

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